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Qup.gg Terms of Service

Last Updated: [11.7.2025]

Welcome to Qup.gg! These Terms of Service ("Terms") govern your access to and use of the Qup.gg website (the "Site"), our coaching services, and any related content or applications (collectively, the "Service"). The Service is provided by QueueUp LLC ("Qup," "we," "us," or "our").

By creating an account, accessing the Site, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. The Service

Qup.gg provides an online platform that connects individuals seeking video game coaching ("Customers") with independent coaches ("Coaches"). Qup acts as a marketplace and facilitator for these connections. We are not a party to the agreement between a Customer and a Coach and are not responsible for the performance or conduct of any user.

2. User Accounts

  • Eligibility: You must be at least 13 years old (or the minimum age required to play the games offered on our platform, whichever is higher) to create an account. If you are under the age of 18 (or the age of legal majority in your jurisdiction), you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.
  • Account Types: We offer "Customer" accounts and "Coach" accounts. Coach accounts are created via a separate, invitation-only onboarding process.
  • Account Security: You are responsible for safeguarding your account login details. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities. You must notify us immediately of any unauthorized use of your account.
  • Termination: We may, in our sole discretion, suspend, disable, or terminate your account or access to the Service at any time, without notice, for any reason, including but not limited to your violation of these Terms or the Coach Code of Conduct.

3. "Q Coins" (Virtual Currency)

The Service uses a virtual currency called "Q Coins" ("Qc").

  • Purchasing: You may purchase Qc from us using a valid payment method (e.g., credit card via Stripe). All payments are processed by our third-party payment processor.
  • Use: Qc can only be used to purchase coaching sessions on the Service.
  • No Monetary Value / No Refunds: Qc are not real-world currency and have no monetary value. They cannot be redeemed for cash, transferred between users , or sold. All purchases of Q Coins are final and non-refundable, except as required by law or as explicitly stated in our Refund Policy (see Section 4.3).
  • Expiration: We reserve the right to make Qc expire after a certain period of inactivity (e.g., 12 months).

4. Coaching, Memberships, and Payments

  • Coaching Sessions: Customers may purchase coaching sessions from Coaches using Qc. Prices for "Direct" and "Booking" modes are set by Coaches (managed by Qup admins). Prices for "Instant" mode are set by Qup.
  • GOLD Membership: We offer a "GOLD Tier" subscription ("Subscription"). This is a recurring monthly charge, processed by Stripe. You may cancel your Subscription at any time via your account settings. If you cancel, your benefits will continue until the end of your current billing cycle.
  • Refund Policy:
  • Automatic Refunds: You will receive an automatic refund of your Qc if a coach declines, does not accept, or fails to show up for a session as outlined in our Customer Guide.
  • 5-Minute Window: You may request a full refund via the session chat within the first five (5) minutes of a session.
  • Disputes: After 5 minutes, all refunds are at the sole discretion of Qup. You may file a dispute by contacting support. We reserve the right to refuse any refund request.
  • Tips: You may tip your Coach in USD. Tips are processed by Stripe. Please note that a payment processing fee (e.g., 4% + $0.30) will be deducted from the tip amount before it is paid to the Coach.

5. Coach & Affiliate Terms

  • Independent Contractor Status: All Coaches are independent contractors, not employees, partners, or agents of Qup. You are solely responsible for all taxes, fees, and reporting associated with your earnings from the Service. You agree to submit any necessary tax forms (e.g., W-9) as requested by Qup.
  • Payouts: Coach and Affiliate earnings are paid out weekly via Payoneer, provided you meet the $20 minimum payout threshold. You must provide a valid Payoneer-associated email in your account settings.
  • Payout Eligibility: As a Coach, you agree that a session is only eligible for payout after you have (a) formally ended the session using the "End Session" button, (b) left a session note for the Customer, and © rated the session.
  • Affiliate Program: The Affiliate Program is subject to the rules outlined in our Customer and Coach guides. Misuse of the program (e.g., a Coach using their link for existing Qup customers) is a violation of these Terms.

6. User Content & Conduct

  • User Content: You may create, upload, or post content, including profile information, bios, session notes, and reviews ("User Content"). You grant Qup a worldwide, non-exclusive, royalty-free license to use, host, display, and distribute your User Content as necessary to provide and market the Service.
  • Prohibited Conduct: You agree not to:
  • Violate any law or regulation.
  • Harass, threaten, or harm another user.
  • Exploit, "troll," or abuse the platform, its features, or its rating system.
  • Circumvent any security or access-control measures.
  • Violate the Qup Code of Conduct or any other policies.

7. Disclaimers & Limitation of Liability

  • THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  • WE DO NOT GUARANTEE THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT YOUR GAMEPLAY WILL IMPROVE. WE ARE NOT RESPONSIBLE FOR THE CONDUCT OF ANY COACH OR CUSTOMER.
  • TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUEUEUP LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

8. Dispute Resolution and Arbitration

  • Governing Law: These Terms shall be governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of law principles.
  • Agreement to Arbitrate: You and Qup agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") will be settled by binding arbitration, except that each party retains the right to bring an individual action in small claims court.
  • Waiver of Jury Trial: You and Qup are each waiving the right to a trial by jury.
  • Class Action Waiver: You and Qup agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

9. Changes to Terms

We reserve the right to modify these Terms at any time. If we make changes, we will provide notice by posting the updated Terms on the Site and updating the "Last Updated" date. Your continued use of the Service after any modification constitutes your acceptance of the new Terms.

10. Contact Us

If you have any questions about these Terms, please contact us at [email protected].