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Support & Refunds

Need Help? We’ve Got You Covered.

If you have any questions or run into an issue, the fastest way to get help is through our Discord community.

Here’s How to Get Support:

1. Join our Discord — https://discord.gg/queueup

2. Go to the #support channel.

3. Open a ticket and include as many details as possible about your issue or question. The more details you share, the faster our team can help.

4. Our team will review your ticket and get back to you as soon as possible.

Email Support

You can also reach us at [email protected]—but for the fastest response, we always recommend using Discord.

Our Commitment

We’re here to make your experience smooth, fast, and enjoyable. Whether it’s a technical issue, billing question, or just feedback, our team will make sure you get the help you need.

Refund & Cancellation Policy

  • Automated Refunds: You will receive an automatic, full refund of your QC if a coach declines your session, fails to accept it in time, or if no coach accepts your Instant request.
  • In-Session Refund: Within the first 5 minutes of a session, you can press the "Request Refund" button in the chat. Your coach has 1 minute (60 seconds) to respond. The coach can Grant the refund (you receive your QC back and the session ends) or Deny it (the session continues). If the coach does not respond within 60 seconds, the refund is not granted automatically — the session continues, and you can open a support ticket.
  • Extension Refund: After a session extension is granted, a new 5-minute refund window opens for the extended portion. The same refund process applies.
  • After 5 Minutes: Once a session has passed the 5-minute mark, in-chat refunds are no longer available. If you experience an issue, please open a support ticket in our Discord — our team will review and handle it fairly.