Support & Refunds

Need Help? We’ve Got You Covered.

If you have any questions or run into an issue, the fastest way to get help is through our Discord community.

Here’s How to Get Support:

1. Join our Discord — https://discord.gg/queueup

2. Go to the #support channel.

3. Open a ticket and include as many details as possible about your issue or question. The more details you share, the faster our team can help.

4. Our team will review your ticket and get back to you as soon as possible.

Email Support

You can also reach us at [email protected]—but for the fastest response, we always recommend using Discord.

Our Commitment

We’re here to make your experience smooth, fast, and enjoyable. Whether it’s a technical issue, billing question, or just feedback, our team will make sure you get the help you need.

Refund & Cancellation Policy

• Automated Refunds: You will receive an automatic, full refund of your Qc if a coach declines your session, fails to accept it in time, or if no coach accepts your "Instant" request.
• 5-Minute Window: You have 5 minutes after a session starts to request a cancellation/refund. You can do this via the "Request Refund" button in the chat.
• After 5 Minutes: Once a session has passed that 5-minute mark, refunds are not automatic. If you experience an issue or poor experience, please open a support ticket in our Discord—our team will review and handle it fairly.