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Your Account: Setup, Tiers & Coupons

Your account is your hub for all purchases, memberships, and preferences.

Getting Started: Creating Your Account

You can create a Qup account in three ways:

  • Sign up using your Google account
  • Sign up using your Discord account
  • Sign up with a traditional email and password

Setting Your Coaching Preferences

To help your coach understand your needs, you can set your preferences in your Account Settings before you start a session. Your coach will see these when they receive your order. You can set your style for:

  • Detail Level (Low, Medium, High)
  • Talkativeness (Quiet, Balanced, Talkative)
  • Session Type (Live Game, VOD Review)
  • Coaching Style (Casual, Structured, Intensive)

Q Coins (Qc) & Purchasing

Our platform uses a virtual currency called Queue Coins (Qc). You purchase these coins first, and then spend them on any coaching session. You can buy Q Coins directly on the site by clicking the "+" next to your coin balance when logged in, or by navigating to the "Buy Coins" subpage. All payments are processed securely by Stripe, and we accept Visa, Mastercard, Amex, Apple Pay, or Google Pay.

Available Packages:

  • $5.00 for 250 Qc
  • $10.00 for 550 Qc
  • $20.00 for 1,350 Qc
  • $35.00 for 2,500 Qc
  • $50.00 for 3,700 Qc
  • $100.00 for 7,500 Qc

Membership Tiers & Benefits

You can upgrade your membership tier by clicking your tier icon at the top of the screen.

Standard Member (Default)

  • Instant, Direct & Booking access
  • Browse all coaches with filters
  • Set your coaching preferences
  • 24/7 support via Discord or email
  • Become an affiliate (3% lifetime commission)
  • Full access to all core features

VIP Tier (Unlocked after 5 completed sessions)

  • All Standard benefits, plus:
  • Priority in Instant mode
  • VIP Discord perks & role
  • Entry into future giveaways

GOLD Tier (Paid Upgrade - $20/month)

  • All Standard & VIP benefits, plus:
  • 1600 Qc bonus coupon every month
  • 10% off every coaching session
  • Top priority in Instant mode for faster coach matching
  • Exclusive Gold Discord role & private channels
  • Early access to new features & events
  • Priority support response times

Managing Your GOLD Subscription

You can manage or cancel your subscription at any time. Open your user dashboard and go to Billing page. If you cancel, your benefits will last for the remainder of the month you've paid for.

How to Use Coupons

You can enter any valid coupon code on the payment breakdown screen, which appears before you confirm your purchase for any of the three coaching modes.

Important Coupon Rules:

  • All coupons are single-use and do not store value (e.g., you cannot use a 1600 Qc coupon on a 1330 Qc session and save the difference).
  • If a session paid for with a coupon is refunded, your coupon will also be refunded to your account. GOLD Coupons (1600 Qc): As a Gold member, you get one of these every month. You can find your available coupons in your profile, and they will be available to select on in dashboard - coupons. Your account can store up to 3 of these coupons. If a new coupon is issued while you're holding 3, the oldest one will be forfeited.
  • Streamer Codes (300 Qc): You may find these from Qup partners. These codes can only be used one time per account.