Your Account: Setup, Tiers & Coupons¶

Your account is your hub for all purchases, memberships, and preferences.

Getting Started: Creating Your Account¶

You can create a QueueUp account in three ways:

Email and password — Includes a captcha verification step. After signing up, you'll receive a verification email that is valid for 24 hours.
Google — Sign up or log in instantly with your Google account.
Discord — Sign up or log in with your Discord account.

Password Reset: If you forget your password, you can request a reset link via email. For security, the reset page will always confirm the request was sent, even if the email address is not registered.

Note: Coaches cannot log in using Discord — they must use their email and password.

Your Dashboard¶

Your Dashboard is your central hub on QueueUp. Here you can see:

Upcoming Bookings — All your confirmed and scheduled sessions at a glance.
Recent Sessions — Your last completed sessions, with the option to leave a review or re-book.
Favorite Coaches — Quick access to coaches you've favorited.
Your Coupons — View and manage your available coupons (up to 3 stored at a time).

Setting Your Coaching Preferences¶

To help your coach understand your needs, you can set your preferences in your Account Settings before you start a session. Your coach will see these when they receive your order. You can set your style for:

Detail Level (Low, Medium, High)
Talkativeness (Quiet, Balanced, Talkative)
Session Type (Copilot, VOD Review)
Coaching Style (Casual, Structured, Intensive)

Managing Your Profile¶

In your Account Settings, you can:

Upload a profile avatar — Personalize your account with a profile picture.
Change your username — Update your display name at any time.
Set your Discord handle — Your coach may use this to contact you.
Link or unlink Discord — Connect your Discord account for easy login and session notifications. You can unlink it anytime (as long as you have a password set).
Write a bio — Add a short bio that coaches can see.
Set your language — Choose your preferred language.
Set your payout email — Enter the email used for affiliate payouts.
Set your payout method — Choose your preferred payout method (PayPal or Payoneer).

Q Coins (Qc) & Purchasing¶

Our platform uses a virtual currency called Queue Coins (Qc). The base exchange rate is $1 = 1 Qc, but larger coin packages include bonus coins. You can buy Qc on the site by clicking the "+" next to your coin balance, or by navigating to the "Buy Coins" page. We accept Visa, Mastercard, Amex, Apple Pay, Google Pay (via Stripe) and PayPal.

Tip: You don't need to buy coins in advance. Use Instant Checkout at the payment screen to pay directly via Stripe — it handles the coin purchase and session payment in one step.

Available Packages:

$5.00 for 5 Qc
$10.00 for 10 Qc
$20.00 for 20 Qc
$35.00 for 35 Qc
$50.00 for 55 Qc (10% bonus)
$100.00 for 110 Qc (10% bonus)

Session Types Explained¶

When setting your coaching preferences, you can choose between two session types:

Copilot — Your coach watches and guides you in real time while you play a live game. They'll call out decisions, positioning, and strategy as the action happens.
VOD Review — Your coach reviews a recording of one of your recent games and breaks down key moments, mistakes, and opportunities for improvement.

You can set your preferred session type in your Account Settings so your coach knows what to expect.

Membership Tiers & Benefits¶

You can upgrade your membership tier by clicking your tier icon at the top of the screen.

Standard Member (Default)

Instant, Direct & Booking access
Browse all coaches with filters
Set your coaching preferences
24/7 support via Discord or email
Become an affiliate
Full access to all core features

VIP Tier (Unlocked after 5 session-hours within 30 days)

All Standard benefits, plus:
Priority in Instant and Direct modes
VIP Discord role
Entry into future giveaways
VIP status expires 30 days after earning

GOLD Tier (Paid Upgrade - $20/month)

All Standard & VIP benefits, plus:
25 Qc discount coupon every month
10% off every coaching session
Top priority in Instant and Direct modes for faster coach matching
Exclusive Gold Discord role
Early access to new features & updates
Priority support response times

Managing Your GOLD Subscription¶

You can manage or cancel your subscription at any time through the Stripe Billing Portal. Open your dashboard or click on your tier icon at the top of the screen, then go to Billing. If you cancel, your Gold benefits will remain active until the end of your current billing period.

How to Use Coupons¶

You can enter any valid coupon code on the payment breakdown screen, which appears before you confirm your purchase for any of the four coaching modes.

Important Coupon Rules:

All coupons are single-use and do not store partial value (e.g., you cannot use a 25 Qc coupon on a 15 Qc session and save the 10 Qc difference).
You can store up to 3 coupons at a time.
If a session paid with a coupon is refunded, your coupon will also be refunded to your account.
GOLD Coupons (25 Qc): As a Gold member, you receive one 25 Qc coupon every month. You can view your available coupons on your Dashboard under Coupons. Your account can hold up to 3 Gold coupons at a time — if a new coupon is issued while you already have 3, the oldest one will be forfeited.
Creator / Streamer Codes: Promotional codes from QueueUp partners. Each code has its own Qc value, which varies by promotion. These can only be redeemed once per account.

Notification Preferences¶

You can control how you're reminded about upcoming sessions:

Email Reminders — Toggle on or off. When enabled, you'll receive an email reminder 3 hours before your booked session.
Discord Notifications — Toggle on or off. When enabled, you'll receive a Discord DM reminder 1 hour before your booked session starts.

Both are enabled by default. You can manage these from your Upcoming Sessions page.